Friday, October 05, 2007

A Message to Retailers

Tuesday is a great day.
It's the day all the new release CDs and DVDs come out.
Most Tuesdays I make a trip to Circuit City to buy said the aforementioned CDs and DVDs that interest me that I have seen in the Sunday circular available to everyone on the internet.
But there's a problem...
A big one...
One that caused me to stop going to Best Buy (of course this was in conjunction with other problems at Best Buy including the crap ass staff and management)...
For some reason, they never have all of the new release product out on the floor and no one who works there seems to know where it is.
I can understand if it was some obscure title that wasn't advertised, but if it is in the circular, you gotta get that shit on the floor by opening time.
Last Tuesday, I wanted the latest Entourage series DVD and I went in the store at 6:30 PM. That's 8 1/2 hours after they opened by the way, and it wasn't on the floor. The fourth person I asked about it finally got it to me but I was on the precipice of banning Circuit City for the offense.
When I worked at Tower Records (ahh, good times), we spent Monday night after closing putting out all the new releases on the shelf so they would be there when the kids came in in the morning. This is how it should be, but if not, do it first thing, so noon is the latest they should be out.
And I don't want the "They didn't come in until today excuse" This is not valid. I know it does happen, but I also know the boxes that new release product is in is marked with big stickers and i know the receiving clerk knows this and can get those in first so you can then quickly get them to the shelves.
It one of those things that if this continues, amazon is only a click away and it just comes to my house with no hassles.
This might be one more reason Circuit City is in the toilet and close to closing. Forget all the other market analysis and corporate mumbo jumbo, GET YOUR PRODUCT ON THE FLOOR AND THEN I CAN BUY IT!
And put it in a place I can find it too, like a rack at the front of the store marked "This Weeks New Releases".
Thanks and I'll see you on Tuesday.

1 Comments:

Blogger Tano Sokolow said...

Have you ever tried http://www.deepdiscount.com/ ? If you do end up switching to buying online, I would look there first. They guarantee the best price, and all their prices have shipping and tax already included, which is nice. I can't vouch for them being great about the newset releases, though, I usually get the older things they have on sale.

3:45 PM  

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